After years of working with ServiceNow, John Andersen made it official by taking the Certified System Administrator exam. He was relieved that his experience paid off as he passed the exam and received the certification.

John Andersen was one part of the first wave of individuals to receive the official “Certified Implementation Specialist” certification from ServiceNow (service-now.com). In addition to meeting the requirements to receive the certification, John assisted in the review of training documentation, attended class sessions, and took beta versions of the specialist exam in order to help [...]

As a manager John was approachable, professional, supportive, encouraging and enjoyable to work for. He was highly missed when he left the team. He always took the time to understand what was needed and acted on it. During yearly meetings I found he always remembered accomplishments that I had forgotten about. John was always trying [...]

John recently received a posted breakaway award. This award is given by employees to employees. John is always positive. He is the most positive manager I have had over my 13 years here at Novell. He really makes us as his employees feel needed and that we can accomplish our goals. He is great to [...]

“John is responsible and very competent test manager. He understands the critical role automation plays in quality assurance and is able to keep his team focused in making strides in this area resulting in valuable contributions to overall product quality.”

“John is extremely professional and always goes above and beyond on any task he has. As a Manager I have found John to be extremely organized and in tune with his team. He strives to work closely with his team to ensure they understand what is expected of them and to provide pertinent and timely [...]

“John is a careful and thoughtful decision maker who understands the development and testing process. John is keenly interested in improving processes to increase customer satisfaction and has demonstrated this through successful implementation of the ZENworks CustomerOne project. I highly recommend John and the quality work he performs.”

“John is a wonderful person to work with. He is a great leader and manager. He not only empowered me to do my job well but pushed me to improve. Additionally, he is highly skilled technically and could easily fill the roles he manages, which is not always the case. In summary, John has the [...]

“John is a great manager to interact with. He is always on top of his responsibilities and I feel confident he would make an excellent engineering manager. He has a good understanding of the development process as well as testing which always makes managing developers much easier. He’d do very well.”

John Andersen was part of an Engineering Excellence team at Novell that spent the first part of the year researching current test and automation practices around the company. Their charter was to create best practices that were to be used by all engineering teams at Novell. John’s team focused on test and automation strategies within [...]