There may be times where you want to grab a CSV, Excel, or XML file from a place on the Internet to perform your imports. Maybe your third party integration system publishes XML documents that are accessible on demand on or an scheduled basis. Your goal is to grab the file at the given URL [...]

I took a trip down memory lane yesterday to do some research on LDAP operations in ServiceNow. Since I have a long history with Novell as a company, I decided to choose Novell’s eDirectory product as my LDAP source to test against. When trying to import users from eDirectory’s LDAP, I found that some of [...]

Over the past several months I have been involved with star ServiceNow developer, David Loo, in the creation of a plugin to integrate ServiceNow’s incident system with Verizon eBonding. We have been flooded with demo requests from ServiceNow customers that are interested in this plugin. In order to provide an instantaneous demo for customers, I [...]

Performing web service interaction in ServiceNow with JSON is becoming a more popular discussion point among customers and partners alike. I decided to draw up a PHP implementation of performing Inserts, Updates, Queries, and Deletions of ServiceNow records via the JSON web service interface. Please note, in order for you to utilize JSON web services [...]

I recently ran into a SOAP interface that required the use of a persistent session cookie in order for subsequent SOAP requests to be authorized. Most SOAP web services are state-less, meaning they don’t depend on any prior SOAP call. You simply authenticate, or pass in a token with every SOAP request. In this case, [...]

Over the past few months, I have received some requests by customers to restrict the Basic Authentication access in ServiceNow for some specific situations. What is Basic Authentication? Basic Authentication is a very common web authentication method that sends authentication credentials over the HTTP/HTTPS Header. (Read More on Wikipedia) Basic Authentication is mostly used in [...]

I couldn’t find a good document that explained the process up uploading an update set from a file, previewing it, and deploying it, all in one tutorial. So, I thought I would quickly build it out for the general public. For this tutorial, I assume that you have either created an update set in another [...]

I recently had a customer ask if there were any way to submit XML data to a service-now instance for processing. My first response was, “Yes! SOAP Web Services”. For some reason, however, their integrating platform was incapable of sending SOAP messages, but it could perform an HTTP Post of XML data. I played around [...]

I ran into situation the other day where I had been doing a Javascript “Replace” function on a string of text. The Javascript replace looked intriguing because I could use a regular expression and have it replaced with a give string through an entire text. The product requirements insisted that this would only be a [...]

For the past few years, if you needed ServiceNow to send a SOAP request to a third-party web service that was behind a firewall, you needed to establish a VPN connection between your ServiceNow instance and the third-party Web service. As of a recent release in 2011 all that has changed! Built by popular demand, [...]