New Jira Proof of Concept Integration for Service-now

I was recently asked by the sales team to come up with a Proof of Concept integration between Service-now.com and Jira.

I have built it up to be a two-way integration, though out of the box it is only one way (SNC->Jira). For the Jira->SNC integration, web service calls will have to be developed from the Jira instance.

You can find my documentation and download info on the Service-now.com wiki page:
http://wiki.service-now.com/index.php?title=Jira_PoC_Integration_v2

You can also check out my demo video of the integration below:
http://www.youtube.com/watch?v=HPIFrldZ2BI

4 Responses to “New Jira Proof of Concept Integration for Service-now”

1. Chris Wolyniec says:

   March 12, 2012 at 1:04 pm

   Hi John – I’m new at working with Web Services but I was able to get your Jira update set loaded and working great. I even made several tweaks. After upgrading to Apsen, incidents are no longer being updated on the Jira side. I looked at the error log and there seems to be an issue with the ‘XMLDocument’ script includes, which is an out-of-box script includes.

   I’m wondering if you have run into issues after upgrading to Aspen or have heard anyone else mention this.

   Thanks,
   Chris
2. John Andersen says:

   March 12, 2012 at 1:29 pm

   @chris
   Are you using the “snctest” user for the Jira Account? If so, please create a different user and change that user/password combo in your SN Settings page for Jira. The Jira folks disabled the snctest user because someone created thousands of records in the system with that user. I’ll bet that may be your problem.
3. Chris Wolyniec says:

   March 13, 2012 at 9:38 am

   I’m using the following info and still getting an error. The only thing I couldn’t verify is the soap endpoint since I don’t know where/how that’s defined in the jira system.

   username: sharkess
   password: sntest
   jira project: TST
   base url: https://jira.atlassian.com
   jira db value for user: hello
   url to soap endpoint: https://jira.atlassian.com/rpc/soap/jirasoapservice-v21
   soap user in sn: soap.guest

   I don’t understand how all the pieces work together yet so I’m not really sure what may be wrong.

   Thanks so much for your help.
4. Chris Wolyniec says:

   April 2, 2012 at 7:23 am

   John – got it working. I had the wrong value in the Jira database value field.