I recently worked with a colleague on an issue that he was seeing when trying to connect into a ServiceNow instance via SOAP. He would import the WSDL file into SOAP-UI or any other SOAP client using a WSDL URL similar to: https://myinstance.service-now.com/mytable.do?WSDL The WSDL would import properly and load up all of the available [...]

I have had a lot of people come to me with questions on where to get started with their SAML 2.0 Single Sign-on plugin. In order to help people out a little quicker, I have created a video that demonstrates the steps that are required to take in order to set up the SAML 2.0 [...]

There may be times where you want to grab a CSV, Excel, or XML file from a place on the Internet to perform your imports. Maybe your third party integration system publishes XML documents that are accessible on demand on or an scheduled basis. Your goal is to grab the file at the given URL [...]

I took a trip down memory lane yesterday to do some research on LDAP operations in ServiceNow. Since I have a long history with Novell as a company, I decided to choose Novell’s eDirectory product as my LDAP source to test against. When trying to import users from eDirectory’s LDAP, I found that some of [...]

Over the past several months I have been involved with star ServiceNow developer, David Loo, in the creation of a plugin to integrate ServiceNow’s incident system with Verizon eBonding. We have been flooded with demo requests from ServiceNow customers that are interested in this plugin. In order to provide an instantaneous demo for customers, I [...]

Having been a scrum master in the past, I get information and materials related to Agile development, especially Scrum methodologies. A couple of years ago I came across this video. It was recently updated, so I thought I would share it with my readers that may be interested in Scrum development practices. Scrum Master in [...]

Performing web service interaction in ServiceNow with JSON is becoming a more popular discussion point among customers and partners alike. I decided to draw up a PHP implementation of performing Inserts, Updates, Queries, and Deletions of ServiceNow records via the JSON web service interface. Please note, in order for you to utilize JSON web services [...]

I recently ran into a SOAP interface that required the use of a persistent session cookie in order for subsequent SOAP requests to be authorized. Most SOAP web services are state-less, meaning they don’t depend on any prior SOAP call. You simply authenticate, or pass in a token with every SOAP request. In this case, [...]

Over the past few months, I have received some requests by customers to restrict the Basic Authentication access in ServiceNow for some specific situations. What is Basic Authentication? Basic Authentication is a very common web authentication method that sends authentication credentials over the HTTP/HTTPS Header. (Read More on Wikipedia) Basic Authentication is mostly used in [...]

I couldn’t find a good document that explained the process up uploading an update set from a file, previewing it, and deploying it, all in one tutorial. So, I thought I would quickly build it out for the general public. For this tutorial, I assume that you have either created an update set in another [...]