My name is Aylee Andersen and I have been invited to contribute to my Dad’s ServiceNow blog. This summer I am working as an intern for John Andersen and Ben Hollifield at Yansa Labs, I will be doing a series of blogs on the elements of ServiceNow that I am being introduced to. I am currently studying computer science at Utah State University, so this internship is a great opportunity for me to see real life applications of what I am learning at school. My goal for my contributions to this blog is to explain things in a way that is understandable and effective. I look forward to learning new concepts and sharing them with you!