There is a lesser known JDBC integration interface to ServiceNow than is generally published to the outside world, but it can make JDBC integrations go much smoother that traditionally supported in the ServiceNow product. A typical JDBC integration in ServiceNow is usually a data pull from a third party into ServiceNow through a one-time or [...]

The documentation for ServiceNow’s SAML setup is the best that it has ever been. More and more customers are able to set up SAML correctly without having to engage outside help. That being said, what happens when you set up SAML and things just aren’t working out correctly? When debugging SAML issues in ServiceNow, there [...]

I have had a few people ask me lately how to send record attachments within ServiceNow to other third party services in an integration. My answer has always been descriptive, but I have never really provided any solid examples of performing this type of activity. I have decided to take an example of InstanceA sending [...]

Because ServiceNow was built on a framework of various Frames to built out its standard UI, there are some scenarios where a user will see framing issues in the application. One common scenario where this happens is with SAML 2.0. If a user lets their session expire, and then then click on a link inside [...]

In order for deep linking to work in ServiceNow (especially with SSO configurations such as SAML), you will need to format your URL properly for the deep linking to be preserved through login. ServiceNow uses a page called “nav_to.do” to process deep links. The relative SN url is placed in a “uri” parameter. For example, [...]

A little known fact about ServiceNow and MID Servers is that ServiceNow can be configured such that it can execute shell commands on a computer that hosts a MID Server. Of course, it will only execute commands that it has rights to execute as the user running the MID Server process, but this can be [...]

Within the past year, ServiceNow released a new version of their Microsoft SCCM integration plugin. There are now two existing version available for ServiceNow customers. I created the following demo video to explain the differences between the two plugins, outline when you may choose one version over the other, and provided a small demo explaining [...]

Last week I worked with Principle Sales Consultant, and all around Oracle Guru, Warren Strange, author of “Strange Brew”. Together we took a couple of hours to set up a SAML 2.0 setup between a ServiceNow instance and and Oracle Identity Federation server. While, you don’t have to customize either product to get this working, [...]

I recently helped a customer start the process of importing their Remedy Knowledge records into ServiceNow for a one-time bulk upload process. The folks at the company provided a dump of their Remedy Knowledge database in a series of XML files and attachment files. The format of the files looked like this: All of the [...]

As most of us are well aware, ServiceNow offers a great variety of scheduled job options in the system. Say you want to clean up a table every Tuesday at 3AM, you just write a simple script and it executes every Tuesday at 3AM. However, we live in a world where ServiceNow is not the [...]