I am currently working on a phased project in an Service-now.com instance that will temporarily integrate with an older service-now.com instance until all phases are complete within the new instance. As I considered my options, I realized that I could use SOAP Web Services to synchronize this data. However, upon careful reading I found a [...]

A lot of people have been running into a problem where they are using .NET or Java Axis libraries to connect to SOAP Web Services in their Service-now.com instance. Many people neglect to turn off the elementDefaultForm setting in Service-now. The creates problems in some client libraries. You know you probably are suffering from this [...]

I was recently helping a customer with a problem that they were seeing when they had installed a plug-in one one of their Service-now.com instances. I found that they had duplicate records in the “Classes – Table” list. One record had the correct Super Class and the other one had no Super Class. This was [...]

I have known for quite some time that you can export records from any table from a URL (assuming you have rights to access that table). Several months ago, I discovered that you could not only get list information, but you could also filter it. Today, I found out that beyond filtering, you have the [...]

I recently noticed that when I had large SOAP messages coming through the ECC Queue in my Service-now instance, that it was placing the payload of the message into an attachment record on the sys_attachment table. The attachment was named “payload.txt”. When this occurs the actual payload field in the ecc queue entry contains an [...]

I just completed a new training video around Digested Token Single Sign-on mechanisms and how you set up a service-now.com instance to utilize this method of Single Sign-on. I will be embedding it into the Service-now.com SSO wiki page later today. This video is a good primer for anyone looking to learn about Digested Token [...]

Sure, Service-now.com is powerful when it comes to the web service, api, and other integration capabilities. Let’s say however, that you just want to create a method by which any HTTP enabled device could create a simple incident in your Service-now.com instance. You don’t want to have to authenticate…you just want to create an incident. [...]

Currently, Service-now.com doesn’t have a way to easily schedule data imports for weekdays only. You can do Daily, Weekly (on a day of the week), Monthly, Periodically, etc. However, if you want to do every week day, you are kind of out of luck. You could Create five Weekly Imports all for a different weekday, [...]

There have been a few times that I have needed to create a table that extends a system table. However, Service-now.com doesn’t allow the extension of some of their system tables through the UI. I have found a way to do this programmatically. Please use good judgement on this since there was probably a good [...]

I recently need to take part of an XML document and convert that portion to a string. The problem is Service-now.com javascript libraries currently don’t have a way to let you select a node in your xml document and change that node and its children to a text representation of an xml document with that [...]