Many ServiceNow/ADFS clients have been having issues with their SAML SingleLogout from their ServiceNow instance to their ADFS Identity Provider (IdP). I recently worked with a talented systems engineer, J Stephen Kowski, who was able to get SingleLogout to work for his company. Here is a quick summary of what changes he did to get [...]

John Andersen received his ITIL Foundation certificate in December of 2011 after taking the ITIL Foundations course from Pink Elephant.

A few months ago I worked with a client to get AD FS 2.0 working with SAML 2.0 in a situation where ServiceNow is the Service Provider. However, at the time, we were unable to get an SP-initiated authentication scenario to work between SeviceNow and AD FS. I recently came across some articles which keyed [...]

Some of my clients have come across an issue with ServiceNow and SAML 2.0. If they perform a successful SingleLogout in SAML, or they cancel out of their SAML login process, they are often returned to the main ServiceNow local login page with an error displayed in red at the top of the page saying: [...]

Because ServiceNow is a framed application, I often get asked by customers how to deal with any potential nested frame issues. There are many ways to handle this, but often times it boils down to just inserting frame-busting javascript code in the right place. An HTML document with the following javascript code snippet will detect [...]