There may be times where you want to grab a CSV, Excel, or XML file from a place on the Internet to perform your imports. Maybe your third party integration system publishes XML documents that are accessible on demand on or an scheduled basis. Your goal is to grab the file at the given URL [...]

I took a trip down memory lane yesterday to do some research on LDAP operations in ServiceNow. Since I have a long history with Novell as a company, I decided to choose Novell’s eDirectory product as my LDAP source to test against. When trying to import users from eDirectory’s LDAP, I found that some of [...]

Over the past several months I have been involved with star ServiceNow developer, David Loo, in the creation of a plugin to integrate ServiceNow’s incident system with Verizon eBonding. We have been flooded with demo requests from ServiceNow customers that are interested in this plugin. In order to provide an instantaneous demo for customers, I [...]

Having been a scrum master in the past, I get information and materials related to Agile development, especially Scrum methodologies. A couple of years ago I came across this video. It was recently updated, so I thought I would share it with my readers that may be interested in Scrum development practices. Scrum Master in [...]

Performing web service interaction in ServiceNow with JSON is becoming a more popular discussion point among customers and partners alike. I decided to draw up a PHP implementation of performing Inserts, Updates, Queries, and Deletions of ServiceNow records via the JSON web service interface. Please note, in order for you to utilize JSON web services [...]

I recently ran into a SOAP interface that required the use of a persistent session cookie in order for subsequent SOAP requests to be authorized. Most SOAP web services are state-less, meaning they don’t depend on any prior SOAP call. You simply authenticate, or pass in a token with every SOAP request. In this case, [...]