Whenever I create an integration, I like to have an application set up in Service Now as a repository for quick access to tables, settings, etc. An integration should be built such that it is easily configured or modified. Therefore, I always create a properties module for the integration where settings can easily be modified. [...]

Service-now.com can currently connect external systems such as Tibco through JMS in order to perform a bi-directional integration. In the early years of Servicenow, this integration required custom jar files on the Servicenow instance in the datacenter. As Servicenow has grown, it has become apparent that the company cannot give instances the ability to have [...]