I recently had a customer who had a requirement to get their email via POP3 through a MID Server rather than allowing the ServiceNow instance network access to their email server. It actually turned out to be pretty easy. All I needed was a MID Server Script Include: Name: PopMail 1234567891011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859606162636465666768697071727374757677var PopMail = Class.create(); PopMail.prototype [...]

I recently had a requirement to provide a button on the incident form in service-now that, when clicked, would make a live, on-the-fly query to an external database, and display the results in a dialog box that could be closed after viewing. The query would be based on the incident number. Also, we had to [...]

The other day I needed to have ServiceNow make a JDBC call on the fly, depending on a given event. I knew that ServiceNow could made scheduled JDBC queries, but I needed something that would work on an event driven schedule rather than just a set time schedule. Since the scheduled JDBC engine requires the [...]