John Presents at Knowledge 10
Apr 22nd, 2010
John Andersen presented a session on Single Sign-on Techniques and Integrations with Service-now.com. It was a packed house at the Omni hotel in San Diego. There were a lot of customers and partners that had some good questions and excellent ideas. The session went well and John had the opportunity to network with talented people during the event.
John Implements OpenID
Feb 24th, 2010
John Andersen performed research on OpenID and implemented an OpenID solution to his testing ground SEO portal that he maintains. His portal now accepts OpenID as an alternate authentication method.
John Andersen joins Service-now.com
Jan 18th, 2010
John Andersen decided to take a challenging job opportunity with the Professional Services team at Service-now.com. John’s title changed from Engineering Manager to Senior Consultant. He will specialize in product integrations.
John Andersen leaves Novell
Jan 15th, 2010
At the beginning of 2010, John Andersen decided to say goodbye to friends and colleagues at Novell in order to take his employment to a young company, Service-now.com. John spent nearly 13 years at the networking giant and had participated in a variety of technologies. Some of his most memorable Novell projects include NDS for NT, Novell Portal Services, Novell Workspace, Novell ZENworks, and Platespin Orchestrate.
ITIL Basics for Manager
Nov 20th, 2009
John completed the first one hour session of the general overview of ITIL basics. He is excited to learn more about the ITIL philosophy.
Putting the Law to Work
Oct 1st, 2009
Working within the law
John took an all day training learning the ins and outs of managing within the law. Areas that were covered include harassment, ADAAA compliance, and more.
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Change Management Training
Sep 22nd, 2009
Change Management
John recently received management training on the topic of “Change Management”. The course was offered through the Harvard Business Review. Some of the topics that John brushed up on include the dimensions of change, implementing change, and communicating change.
John learned that successful managers of change have the following attributes: They are accepted by others as trustworthy and competent; they have a big-picture perspective – understanding the business impacts and long term benefit; their vision for change is compelling and clear; they can articulate the the change is and why it is necessary; they can see opportunities and diagnose problems from their audience’s perspective.
How Teams Succeed with Agile Quality and Testing
Sep 17th, 2009
John attended a webinar sponsored by StickMinds and Rally. The focus of the training was how to integrate testing in Agile development teams. Areas covered included Roles of testers, Mistake Proofing a product, Flipping the Dev Triangle, and testing within the iteration.
You can view the slides at:
How to Succeed at Agile – Presentation
Data Center Responsibilities
Jul 14th, 2009
John recently was assigned to manage a group of testing resources in Novell’s Data Center family of products that are developed in Provo. John’s responsibilities still include the ZENworks product family, and the Endpoint Security product, but will also include a couple of products under the PlateSpin name as well.
Family Search QA Tour
Jul 7th, 2009
Development and test leads invited John to visit with them to provide a tour of the new FamilySearch concept that they are working on. This version of FamilySearch is the cutting edge of family history tools engineered by the LDS Church. John learned about the technologies they are pioneering and given an architectural tour of the direction the church hopes to take in their FamilySearch initiative.
Coach Training
May 22nd, 2009
John recently attended a training on methods of coaching employees. The tactics included identifying ways people communicate, listening, and providing feedback.
John Creates Training Program
May 7th, 2009
John recently created a series of technical training classes available to all Novell testing employees. The sessions are hosted either by John, himself, or other interested parties. Some of the topics at the most recent trainings include: Selenium, Bash Scripting, Python, and Firebug.
Remotely accessing data from another Service-now instance
I am currently working on a phased project in an Service-now.com instance that will temporarily integrate with an older service-now.com instance until all phases are complete within the new instance.
As I considered my options, I realized that I could use SOAP Web Services to synchronize this data. However, upon careful reading I found a semi-undocumented way to remotely send and retrieve data from another Service-now.com instance in a way very similar to “GlideRecord”.
This Java class is named: RemoteGlideRecord.
Here is a nifty way of querying all of the incidents in the “Demo” instance at Service-now.com using the RemoteGlideRecord class:
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 | // Set up the remote connection info var RemoteGlideRecord = Packages.com.glide.communications.RemoteGlideRecord; var remote_instance = "https://demo.service-now.com"; var table_name = "incident"; var r = new RemoteGlideRecord(remote_instance, table_name); // Set up the authentication var username = "admin"; var password = "admin"; r.setBasicAuth(username, password); // Perform the query r.addQuery("incident_state", "Active"); r.query(); while( r.next() ){ gs.print("Short Description: " + r.getValue("short_description") + " (P): " + r.getValue("priority")); } |
